Privacy Policy

YouHuiFirst ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

By using our services, you consent to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

When you make a booking, we collect:

• Contact Information: Name, email address, phone number
• Passenger Details: Names, dates of birth, and identification information of all travelers
• Payment Information: Processed securely through Stripe (we do not store complete card details)

1.2 Automatically Collected Information

When you use our website, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on pages, search queries
• Cookies: See our cookie usage section below

2. How We Use Your Information

We use your information to:

• Process and fulfill your bookings
• Send booking confirmations and updates
• Communicate with you about your bookings
• Provide customer support
• Prevent fraud and ensure security
• Improve our services and website
• Comply with legal obligations

3. Sharing Your Information

We share your information only as necessary to provide our services:

3.1 Travel Providers

We share booking details with airlines, hotels, and other travel providers to fulfill your reservations.

3.2 Payment Processors

We use Stripe to process payments. Your payment information is handled securely by Stripe in accordance with their privacy policy.

3.3 Legal Requirements

We may disclose your information if required by law or to protect our rights and safety.

3.4 No Selling of Data

We do not sell your personal information to third parties.

4. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our website
• Improve website functionality

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure payment processing through Stripe
• Regular security assessments
• Access controls and monitoring

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Booking records are typically retained for 7 years for tax and legal compliance purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information

To exercise these rights, please contact us at: [email protected]

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date and, where appropriate, providing additional notice.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

Support: [email protected]